Warfield Glass Ltd – Terms & Conditions

1. Acceptance of Terms

By placing an order with Warfield Glass Ltd or using our services, you agree to these Terms & Conditions in full. If you do not agree, you must not proceed with your order.

2. Orders & Payments

2.1 All orders are subject to availability and formal acceptance by Warfield Glass Ltd.
2.2 Prices are confirmed at the time of order. We reserve the right to amend prices for future orders without prior notice.
2.3 Unless otherwise agreed in writing, all goods and services must be paid for in full before collection, delivery, or installation.
2.4 Failure to pay within the agreed terms will invalidate any warranty or guarantee.
2.5 For all orders under £500 (excluding account customers), payment must be made in full upfront at the time of order before any processing or production begins. No exceptions.
2.6 All orders, amendments, and instructions must be confirmed in writing via email. Warfield Glass Ltd does not accept verbal or telephone instructions under any circumstances.

2.7 Bespoke Products & Cooling-Off Period

All Warfield Glass Ltd products are made-to-order bespoke items. They are manufactured to your individual specifications and are not off-the-shelf.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the standard 14-day cooling-off period does not apply to bespoke or personalised goods.
By placing an order and paying a deposit, you give Warfield Glass Ltd express consent to begin work immediately.
You confirm that you understand and accept that once production has started, you have waived your right to cancel the order.
Cancellations may only be accepted if production has not yet begun and written notice is received within 24 hours of order placement.

3. Measurements & Customer Responsibility

3.1 If our team conducts the survey and measurements, we will accept responsibility for ensuring the goods fit as intended.
3.2 If the customer provides their own measurements, the customer accepts full responsibility for accuracy. Errors cannot be rectified once manufacturing has commenced.
3.3 Warfield Glass Ltd is not liable for incorrect sizes where we did not carry out the measurements. No refund, replacement, or return will be offered in such cases.
3.4 Measurement Information on Quotes – For commercial and legal reasons, Warfield Glass Ltd does not provide final production measurements on quotes, even where a survey has been carried out. Quoted dimensions are indicative only and must not be used for placing orders with third parties. Final sizes are confirmed internally once an order is placed and paid for.

4. Delivery, Storage & Installation

4.1 Delivery and installation dates are estimates and not guaranteed.
4.2 We are not responsible for delays caused by circumstances beyond our control (e.g., supplier issues, transport delays, extreme weather).
4.3 Nationwide delivery is available, with charges applied at checkout. Installation is only available within specified service areas unless otherwise agreed.
4.4 Improper Storage of Goods – Warfield Glass Ltd accepts no liability for damage, defects, or failures caused by improper storage after delivery. Customers are responsible for storing goods in safe, dry, and appropriate conditions.
4.5 Storage Charges – Any goods left uncollected or held by Warfield Glass Ltd after the agreed collection/delivery date will incur storage charges at the rate of £5 + VAT per unit/item per day.

5. Returns & Refunds

5.1 All bespoke products are non-returnable unless faulty or damaged upon arrival.
5.2 Our full Returns Policy is available separately on our website and forms part of these Terms.
5.3 If goods are faulty due to manufacturing or installation error, we will arrange repair or replacement.
5.4 If damage or faults occur due to customer tampering, misuse, alteration, or third-party interference after delivery or installation, no refund or free repair will be provided.

6. Site Preparation & Post-Installation Finishing

6.1 Clear Access to the Work Area – It is the customer’s responsibility to ensure that the work area is clear, accessible, and safe prior to our team’s arrival. This includes (but is not limited to) the removal of blinds, curtains, furniture, and personal belongings.
6.2 Non-Removal Policy – Warfield Glass Ltd does not undertake the removal of blinds, curtains, large furniture, or other obstructions. If our installation team arrives and the area is not prepared, the installation will be postponed and additional charges may apply.
6.3 Decorating & Finishing Work – Warfield Glass Ltd does not carry out painting, decorating, or cosmetic finishing works. Customers may need to employ a professional to complete redecoration following installation.
6.4 We are not responsible for damage or deterioration to existing décor, plaster, paintwork, or finishes that may occur during the removal of old products or the fitting of new products where unavoidable.
6.5 For health, safety, and insurance reasons, customers, family members, friends, and pets are strictly prohibited from entering the designated working area, office, or factory during installations or site work.
6.6 Furniture, Blinds & Customer Property – Where removal has been agreed in writing, Warfield Glass Ltd will take reasonable care, but will not be held liable for any damage, marks, scratches, or breakages. It is the customer’s responsibility to protect items of value before work begins.
6.7 Accidental Damage During Installation – If, despite taking reasonable care, the product itself is damaged during fitting, Warfield Glass Ltd will repair or replace it at no additional cost. We cannot accept liability for damage to surrounding property, décor, furniture, or external features unless caused by proven negligence.

7. Product Warranty & Glass Limitations

7.1 Warranty details are available on our Guarantee Page.
7.2 The warranty does not cover:

General wear and tear.
Damage caused by misuse, neglect, or failure to follow care instructions.
Damage caused by unauthorised repairs, alterations, or modifications.
Spontaneous Glass Breakage – Warfield Glass Ltd accepts no liability for spontaneous breakage of glass (including nickel sulphide inclusion). This is not covered under any warranty.
Non-Compliant Silicones – Customers must only use glazing silicones and sealants compliant with Warfield Glass Ltd’s specifications. Use of non-compliant silicones may damage sealed units (weakening hotmelt, causing unit separation or premature failure).
Silicone Testing – If a failed sealed unit is suspected to be caused by non-compliant silicone, Warfield Glass Ltd can arrange a compliance test. This is chargeable at £550 + VAT per test, payable by the customer.

7.3 Glass Visual Quality Standards (GGF Guidelines)

All glass and glazing products supplied by Warfield Glass Ltd are subject to Glass & Glazing Federation (GGF) standards on visual quality.
In line with GGF guidance:
Glass must be examined from the inside of the room at a distance of no less than 2 metres.
Glass must not be inspected in direct sunlight, nor under strong artificial lighting.
If any marks, scratches, or blemishes are not visible at this distance and under these conditions, they are deemed acceptable and not considered a defect.
Only if a visual defect is clearly visible under these inspection conditions, and the product is still within the guarantee period, will a sealed unit qualify for free replacement.

8. Liability

8.1 We cannot exclude or limit our liability for death or personal injury caused by our negligence, fraud, or breach of statutory rights under UK law.
8.2 Once goods have been delivered and/or installed, Warfield Glass Ltd accepts no liability for injury, damage, or loss arising from:

Customer or third-party alterations, tampering, or misuse.
Failure to maintain the product as instructed.
Use of the product in a way it was not intended for.

9. Unforeseen Works & Safety Compliance

9.1 If unforeseen issues, hazards, or compliance requirements are discovered during installation, we will inform you immediately.
9.2 Any additional works required to meet legal standards or ensure proper installation will be charged at our standard rates and added to your invoice.
9.3 If you choose not to proceed with essential safety work, Warfield Glass Ltd reserves the right to halt installation. You will still be liable for costs of all work and materials supplied to date.

10. Warranty Service Hours & Emergency Situations

10.1 Warranty and guarantee services are available Monday–Friday, 8:00am – 4:00pm (excluding public holidays).
10.2 No out-of-hours or emergency call-out cover is provided.
10.3 Lockouts or urgent issues outside business hours are the customer’s responsibility, and any third-party costs are not covered.
10.4 By purchasing from us, you acknowledge our warranty does not extend to 24/7 emergency support.

11. Intellectual Property

All text, images, designs, and branding on our website and materials remain the intellectual property of Warfield Glass Ltd and cannot be copied or reproduced without permission.

12. Governing Law

These Terms & Conditions and all contracts with Warfield Glass Ltd are governed exclusively by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Data Protection & GDPR Compliance

13.1 Warfield Glass Ltd is committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
13.2 Please refer to our Privacy Policy for details on how we process, store, and protect your personal data.

14. Force Majeure

Warfield Glass Ltd shall not be liable or responsible for any failure or delay in performance caused by events outside our reasonable control, including (but not limited to): acts of God, fire, flood, accident, strike, lockout, pandemic, government restrictions, supplier failure, or transport delays. Obligations will be suspended during the event, and customers will be notified as soon as reasonably practicable.

Last Updated: 01/09/2025