Warfield Glass Ltd – Returns & Refunds Policy

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At Warfield Glass Ltd, we pride ourselves on delivering high-quality, bespoke products made to your exact specifications.
Because our products are made to order, all bespoke items are non-returnable unless they arrive faulty or damaged.

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1. Faulty or Damaged Goods

If your bespoke order arrives damaged or faulty, we will arrange a repair, replacement, or refund in line with your legal rights.

Conditions:

• We must be informed within 48 hours of delivery or installation.

• Photographic evidence must be provided.

• Products must not be broken into small fragments (“thousands of pieces”), as this may affect our ability to verify the damage.

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2. Size & Measurement Responsibility

• If Warfield Glass Ltd carried out the survey and measurements, we accept full responsibility for ensuring the goods fit as intended.

• If the customer provides their own measurements, the customer is fully responsible for their accuracy.

• If goods do not fit due to customer-supplied measurements, this is not considered a manufacturing fault and is not eligible for a return, refund, or free replacement.

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3. Damage After Delivery or Installation

No returns, refunds, or free repairs will be provided if the product has been:

• Tampered with, altered, or adjusted by the customer or a third party.

• Damaged through misuse, neglect, or poor maintenance.

• Used in a way that is not in line with its intended purpose.

Once products are delivered and/or installed, responsibility for safe and appropriate use passes to the customer.

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4. How to Return Faulty or Damaged Goods

Contact us first at:
📧 warfieldglassltd@aol.com
📞 01344 303 029

Return Procedure:

• Package goods securely to prevent further damage in transit.

• Send returns to:

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Warfield Glass Ltd

Grove Farm, Maize Lane

Warfield, Bracknell

RG42 6BE

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• We strongly recommend using a tracked/recorded delivery service to protect against loss in transit.

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5. Refund Process

• Refunds or replacements will only be processed once the goods have been inspected and the reported fault or damage confirmed.

• If inspection shows the goods have been tampered with, misused, or damaged after delivery, no refund will be issued.

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6. Agreement to Terms

By placing an order with Warfield Glass Ltd, you confirm that you have read, understood, and agreed to this Returns & Refunds Policy, which forms part of our Terms & Conditions.

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Last Updated: 09/08/2025