Warfield Glass Ltd – Warranty & Guarantee Policy

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At Warfield Glass Ltd, we are committed to delivering high-quality products and services that meet all current UK building and glazing standards.
This policy sets out the terms, duration, and conditions of our guarantees for both domestic customers and business-to-business (B2B) clients.

Important Notice

• Where Warfield Glass Ltd both supplies and installs a product, the guarantee covers both product and workmanship, in line with FENSA and the Consumer Rights Act 2015.

• Where Warfield Glass Ltd supplies only, the guarantee applies solely to the product. It does not cover installation, handling, or performance following third-party fitting.

• If any third party alters, adjusts, repairs, or interferes with our supplied or installed work without our written consent, all associated guarantees become void immediately.

• Guarantees are valid only once payment has been made in full and within the agreed invoice terms.

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1. Domestic Customers (Private/Homeowners)

• Windows & Doors – Covered under FENSA requirements, including transfer of guarantees to new owners where required under scheme rules.

• Other Products & Services (e.g., glass replacements, mirrors, splashbacks, balustrades, repairs, and non-FENSA works) – Guarantee is non-transferable and applies only to the original customer.

Guarantee Periods (Domestic):

• Frame (FENSA installations only) – 10 years from installation date.

• Glass (sealed units) – 5 years from installation or invoice date (whichever applies), excluding breakage caused by nickel sulphide inclusion, spontaneous glass breakage, impact, or forced entry.

• Hardware (locks, handles, hinges, keeps, gearboxes, cylinders, barrels, letterboxes, spyholes, restrictors, air/trickle vents, cowls, electronic latches, moving parts, and similar components) – 1 year from installation or invoice date.

An invoice number must be provided for any claim.

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2. Business-to-Business (B2B) / Supply-Only Customers

For trade customers, builders, or businesses purchasing on a supply-only basis:

• The guarantee is strictly with the purchasing business named on the invoice and not the end user.

• Valid only if payment is received in full within the agreed terms.

• An invoice number must be provided for any claim.

Guarantee Periods (B2B):

• All Products (uPVC, aluminium, composite doors, glass & hardware) – 1 year from invoice date.

• If the product is installed by Warfield Glass Ltd, the installation will be covered under the FENSA scheme and its associated warranty terms.

• Non-FENSA Work (e.g., sealed unit replacements, mirrors, balustrades, splashbacks, or other non-regulated works):

  • Glass (sealed units) – 1 year from invoice date.

  • Hardware (locks, handles, hinges, etc.) – 1 year from invoice date.

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3. What Is Not Covered by FENSA

FENSA certification and guarantees do not apply to the following types of work or structures:

• Conservatories or orangeries.

• New builds.

• Flats or buildings above 18 metres high, including ground floor units.

• Porchways that are unheated or have an internal connecting door.

• Extensions.

• Repairs or partial replacements (frames not included).

• Commercial buildings.

• Buildings that have recently been converted from commercial to residential use.

These installations are not regulated under the FENSA scheme and therefore only qualify for Warfield Glass Ltd’s product warranty as outlined in this policy.

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4. Reduced Sightline Sealed Units (Double & Triple Glazed)

Reduced sightline units use less sealant and have reduced structural integrity and a higher risk of failure (e.g., condensation or misting).
For this reason, Warfield Glass Ltd provides no guarantee (retail or B2B) on reduced-sightline double or triple glazed units.
Customers requesting them accept full responsibility for their performance and lifespan.

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5. Transferability

• FENSA-covered installations – transferable per FENSA scheme rules.

• All other guarantees (B2B and non-FENSA works) – non-transferable.

• If a part is repaired or replaced under guarantee, the original guarantee period continues and does not restart.

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6. Conditions of Guarantee

Your guarantee is valid only if:

• The invoice has been paid in full within agreed terms.

• Proof of purchase (invoice number) is provided.

• The product has been used, maintained, and cleaned in accordance with our care instructions.

• The product has been stored correctly prior to installation.

• No third-party alterations, modifications, or repairs have been carried out.

  • Any such action immediately voids all guarantees.

Warfield Glass Ltd accepts no liability for damage or deterioration caused by improper storage, handling, or incorrect installation by the customer or third parties.

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7. What Is Covered

• Manufacturing defects in materials.

• Installation faults (only where Warfield Glass Ltd carried out the installation).

• Sealed unit failure (misting between panes) within the guarantee period, except where reduced sightline units have been supplied.

• Free replacement of a sealed unit if the defect is visible under GGF visual-quality standards and within the guarantee period.

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8. What Is Not Covered

• General wear and tear.

• Damage from misuse, neglect, poor maintenance, or unauthorised repairs.

• Cosmetic marks or scratches reported more than 48 hours after delivery or installation.

• Structural movement, subsidence, or accidental damage.

• Any failure of reduced sightline units (see Section 4).

• Spontaneous glass breakage (including nickel sulphide inclusion).

• Damage caused by external impacts, break-ins, or vandalism.

• Non-compliant silicones or sealants – use of incorrect products can damage unit integrity.

Where silicone contamination is suspected, Warfield Glass Ltd may carry out a compliance test at £550 + VAT, payable by the customer.

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9. Glass Visual Quality Standards (GGF Guidelines)

All glass supplied by Warfield Glass Ltd meets Glass & Glazing Federation (GGF) visual-quality standards.

Inspection must be carried out:

• From inside the room, standing at least 2 metres away, and

• Not in direct sunlight or strong artificial lighting.

If a blemish or defect is not visible under these conditions, it is deemed acceptable.
Only defects visible under these criteria and within the guarantee period qualify for replacement.

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10. Warranty Service Hours & Emergency Situations

Warranty services are available Monday – Friday, 8:00 am – 4:00 pm (excluding public holidays).

• No out-of-hours or emergency call-out cover is provided.

• Lockouts or urgent issues outside business hours remain the customer’s responsibility.

• Third-party or emergency call-out costs are not covered.

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11. Making a Claim

To make a claim, please contact:
📧 Warfieldglassltd@aol.com
📞 01344 625 733

Provide:

• Your invoice number.

• Photographic evidence of the issue.

• A description of the problem and when it was first noticed.

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12. Legal Rights

This guarantee operates in addition to your statutory rights under UK consumer law.

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Last Updated: 05 September 2025