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  • What if I place an order and the size is larger or smaller than the selected product?
    Once you have placed an order the team will begin to process your order if it is smaller or larger than the selected product stated then either a partial refund will be given or a price increase may occur. Our friendly team will never proceed an order if we see that its wrong without making contact with you first.
  • How to Measure for your Glass Splashback
    When it comes to measuring glass it needs to be accurate in order to prevent it from not fitting that's why we have attached below a video on how to measure and a picture
  • How do I install a double glazed unit into UPVC?
    Please see the below video to find out more
  • Can I Amend or Cancel my order?
    Once an order is successfully placed with Warfield Glass Ltd, we understand that circumstances may change. For your convenience, we offer a 30-minute window during which you can freely amend or cancel your order. After this brief period, we begin processing your order to ensure swift delivery and optimal service. Regrettably, we are unable to accommodate any changes or cancellations beyond this point. We kindly ask for your understanding that, due to our efficient order processing, refunds cannot be provided for orders once they have been confirmed. We appreciate your prompt attention and cooperation during this initial period to ensure a smooth transaction process. If you have any queries or require assistance, please don't hesitate to contact our dedicated customer service team at Warfieldglassltd@aol.com or 01344 303 029.
  • Can I Request for installation?
    Yes! On some of our products it will give you the option to select for installation. If you have selected installation a member of the team will be in contact with you to discuss However if you live outside of our 25 Mile Radius from our factory at this time we unfortunately cannot do installations If you have selected installation and you do live outside the 25 mile Radius a member of the team will be in contact to discuss your order.
  • How do I install a Glass Splashback
    Please see the video below
  • Why cant I select the pattern I want to order?
    Once you have placed an order for a double glazed unit if you have selected a pattern then a member of our team will contact you to discuss the pattern glass you would like. You can have a look at the current patterns we have to offer in the below images
  • What method of payment can I use?
    At Warfield Glass, we offer a range of convenient and secure payment options to accommodate our customers' preferences. You can make payments using major credit and debit cards such as Visa, Mastercard, American Express, and Discover. Additionally, we provide the option of paying via direct bank transfer. This method allows you to initiate a secure transfer directly from your bank account to ours. Rest assured, our aim is to make your shopping experience as smooth and flexible as possible, ensuring you have a variety of trusted payment options to choose from.
  • What are the bank transfer details?
    Locating Our Bank Account Details for Payment To make a secure payment via bank transfer, you can easily locate our bank account details on the invoice we've provided to you. Our bank account information is conveniently located at the top middle section of the invoice. You'll find the necessary details to initiate the transfer and complete your payment. Alternatively, if you prefer, you can also find our bank account details provided Below Warfield Glass Ltd Sort Code: 30-90-24 Account No: 00013781 Important Note: Beware of Suspicious Emails Please be advised that at Warfield Glass Ltd, we prioritize your security and confidentiality. We will never send out emails notifying you of changes to our bank account details. If you receive any communication claiming such changes, we strongly recommend that you do not act on it. Instead, please contact us immediately through our official customer service channels. Your trust is paramount to us, and we are here to ensure a smooth and secure payment process. If you have any questions or concerns regarding your payment or our bank account details, please reach out to us at Warfieldglassltd@aol.com or 01344 303 029 . We appreciate your diligence in ensuring the safety of your transactions. Thank you for choosing Warfield Glass Ltd.
  • How can I make a payment?
    How to Make a Payment via Our Online Store and Invoice Link Order Placement: If you're ready to make a purchase through our online store, simply add your desired items to the cart and proceed to checkout. Quote Acceptance: If you've requested a quote for your order, once you receive and accept the quote, we will send you an invoice link for your convenience. Invoice Payment: Click on the provided invoice link in the email you received. You'll be directed to a secure payment page where you can review the details of your order and the associated cost. Payment Method Selection: On the payment page, you'll have the option to choose your preferred payment method. Select the credit or debit card payment option. Card Details Entry: Enter your card details, including the card number, expiration date, CVV code, and billing address. Rest assured, our payment gateway ensures the security of your information. Payment Confirmation: After entering your card details, click on the "Submit" or "Pay Now" button. You'll receive a confirmation email once your payment has been successfully processed. How to Make a Payment via Bank Transfer Quote Acceptance: Upon accepting the quote provided, you'll receive an email confirming your order details and the total cost. Bank Account Details: In the email, you'll find our bank account details for making a direct bank transfer payment. Bank Transfer Initiation: Log in to your online banking platform or visit your nearest bank branch. Use our provided bank account information to initiate the transfer. Payment Reference: Ensure you include the provided reference or order number in the payment description to help us identify your payment. Payment Confirmation: Once you've made the bank transfer, please allow a short processing time. You'll receive a confirmation email from us once we've successfully received your payment. At Warfield Glass, we aim to make your payment process as convenient as possible. If you have any questions or encounter any issues during payment, our dedicated customer service team is here to assist you. Feel free to contact us at Warfieldglassltd@aol.com or 01344 303 029 . We appreciate your business and look forward to serving you!
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