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Our Commitment

 

At Warfield Glass Ltd, we are committed to providing excellent customer service while embracing technology that helps us respond more efficiently and accurately.

 

To support our team, we may use Artificial Intelligence ("AI") tools to assist with certain administrative and customer service tasks.

 

AI is used to support our staff—not replace them.

 

How AI May Assist

 

AI may be used to assist with tasks such as: Drafting customer emails.

Preparing quotations and documentation. Managing appointments and diary scheduling.

Organising customer enquiries.

Producing standard business documents. Improving response times.

Assisting with administrative processes.

 

Human Oversight

 

Whilst AI may assist with administrative tasks, important business decisions remain under the control of Warfield Glass Ltd.

 

Our team review and approve communications and decisions where appropriate, and Warfield Glass Ltd remains fully responsible for the products and services we provide.

 

Customer Information

 

Where AI is used to assist with our administration, it may process customer information that is necessary to complete the task requested.

 

1 This may include information such as: Name

Contact details

Property address

Product or service enquiries

Quotations

Order information

Appointment details

Previous correspondence where relevant

 

We only use information that is necessary to provide our services.

 

Confidentiality

 

We recognise the importance of protecting our customers' information. Customer information is treated confidentially and is only used to assist Warfield Glass Ltd in providing quotations, products, services and customer support.

 

Data Protection

 

Warfield Glass Ltd remains responsible for complying with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our use of AI does not change your rights regarding your personal information.

 

Questions

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If you have any questions about how we use AI or how your information is handled, please contact us and we will be happy to assist.

 

Warfield Glass Ltd